We provide at DMESolz, with organized and compliant customer support services, which assist DME businesses to remain responsive, accurate and professional in every exchange. We are straightforward, practical in solving our problems and consistent in providing our service without interfering with the regulation requirements.
In 2007, it aims to be identified as a reputable supplier of compliant and reliable Customer support Service to the suppliers of DME in the country.
To assist DME providers by having well-organized, patient-oriented Customer Support operations which enhance the quality of communication and continuity of services.
DMESolz provides full-fledged and official support services to the demands of DME suppliers. Our customer focused workflows will ensure that any queries are addressed effectively and at the same time documents are up-to-date and compliant.
Our services deal with the incoming calls, emails, and service calls regarding the orders, delivery status, billing inquiries, and the general services.
My team has clear guidelines used to find a solution to an issue in the most effective manner and forward complicated cases to the right people.
We also offer front-line technical support on questions requiring basic system-related information which we can give with correct guidance but within extra scope of support.
Our services deal with the incoming calls, emails, and service calls regarding the orders, delivery status, billing inquiries, and the general services.
My team has clear guidelines used to find a solution to an issue in the most effective manner and forward complicated cases to the right people.
We also offer front-line technical support on questions requiring basic system-related information which we can give with correct guidance but within extra scope of support.
DMESolz will strive to provide you with reliable, respectful and regulation friendly customer care, in which your organization standards are embodied. All interactions are conducted with strict precision, confidentiality as well as accountability to ensure the confidence and efficiency of operations of the patient.
Any support communication is conducted according to the HIPAA requirements and the standards of healthcare communication.
We are heavily professional, clear and problem-solving in our communication.
We get to know patient workflows, order lifecycle, and other service issues that are unique to DME activities.
Coverage on a consistent basis, documented process and the reporting of performance.
Contact with our team and analyze your existing customer interaction processes and areas of support.
We make a program based on your business need and other customer support service requirements.
Our experts oversee the implementation, monitor performance indicators, and adjust the workflow as needed.
DMESolz functions under the HIPAA regulations, the communication standards of CMS, and its own documentations. Customer Support The Customer Support processes are aimed at securing patient data, generating accurate feedback, and tracking records of interaction, to the point of auditing.
We observe the rules of HIPAA, we employ safe means of communication, and we write down all the communication based on the healthcare service guidelines.
Yes. Our Technical support includes inquiries on defined system and process related questions without excessive scope escalation.
Absolutely. Our Customer Care solutions are scalable and are meant to accommodate expanding DME operations and at the same time not to spoil the service quality.
Reliable DME Solutions Built for Accuracy, Compliance, and Growth
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